The Key Outcomes section defines the most important results your role is expected to deliver throughout the year. These are the tangible, measurable objectives that form the core of your performance evaluation.

How many Key Outcomes you have depends on your level:

• Executives: Eight key outcomes
• Managers, Supervisors, and Staff: Six key outcomes

Each key outcome is structured with five clear elements:

• Number: A simple reference (e.g., Outcome 1, Outcome 2)
• Description: A clear explanation of what result you're expected to achieve
• Weighting: A percentage showing how much this outcome contributes to your overall score (all outcomes add up to 100%)
• Success Metric: The specific measure used to evaluate whether you've achieved the outcome
• Target: The specific goal or standard you need to meet or exceed

These elements are typically presented in a table format within your scorecard, making it easy to see at a glance what's expected and how each outcome is measured.

Example Key Outcome:

• Outcome 1: Increase customer satisfaction
• Weighting: 25%
• Success Metric: Customer Satisfaction Score (CSAT)
• Target: Achieve a CSAT of 90% or higher by year-end

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Why Key Outcomes matter:

• Clarity: You know exactly what results you're responsible for
• Focus: You can prioritize activities that directly contribute to these outcomes
• Fairness: Your performance is measured against clear, agreed-upon standards
• Transparency: You can track your progress throughout the year
• Alignment: Your outcomes are connected to your team's and OXO's broader goals

How to use your Key Outcomes:

• Review them at the start of each month or quarter to stay on track
• Discuss progress with your manager during regular check-ins
• Ask for support or resources if you're struggling to meet a target
• Celebrate when you achieve or exceed a key outcome
• Use them to guide your daily work—am I spending time on what matters most?

Remember: Key Outcomes are weighted, so some are more important than others. Pay attention to the weighting when prioritizing your efforts.